Discounts

– If existing discounts are present, the discount code will be applied to the original price of the item.

– Delivery Charges does not apply with discounts.

– Business Lunch packages are budget-friendly packages. Hence, discounts are not applicable.

– Wallet credits can not be used with a voucher.

Subscription Cancellation

Technique Meals holds all rights to cancel any subscription plan without the user’s confirmation. Subscription fees will be refunded after the evaluation of Technique Meals.

In the case of delivered days, fees will be deducted before refunding the remaining amount.

The app provides customers with the option to cancel their subscription and receive a refund for the remaining days in their app wallet. However, the subscription management period listed in the provider profile ( 3 days) will be excluded. Refunds will be calculated prior to the application of any discount codes.

Subscription Pause

Technique Meals holds all rights to pause any subscription plan without the confirmation of the user. Subscriptions might be paused during official/non-official national/international leave and vacation days.

Refunds

In the case of refunds, the amount refunded takes from 5 to 15 days to be deposited back based on the medium used to pay for the subscriptions and the user bank.

A 7.5% processing fee will be deducted when a refund is applied from the undiscounted amount.

Products

Technique Meals holds all rights to change and renew the menu at any period of the customer’s subscription.

All macronutrients of all food items are shown in the application, some of the macronutrients has changes that is set due to the type of plan however all breakfast, sandwiches & side dishes are unified in macronutrients.

All listed product information is delivered from the vendors and is frequently updated. Some products might require slight component changes due to shortages or availability. All listed images are for marketing purposes, and some differences might be present when receiving the meals. Listed products might have any of the following allergens: Milk, Eggs, Fish (e.g., bass, flounder, cod), Crustacean shellfish (e.g., crab, lobster, shrimp), Tree nuts (e.g., almonds, walnuts, pecans), Peanuts, Wheat, Soybeans.

Meal change request

In the event of a meal change request, the app requires the user to request the change three days in advance before the actual delivery time, to explain further, if the user requests a change, the request should be submitted in advance before the actual delivery window and before 11:59 pm to be exact (3 days in advance).

Meal date transfer change request

In the event of a meal date transfer request, the app requires the user to request the change three days before the actual delivery time depending on the restaurant’s subscription management period listed in each provider profile, to explain further, if the user requests a change, the request should be submitted in advance before the actual delivery window and before 11:59 pm to be exact (2 or 3 days in advance).

Location change

The app allows the user to set up two locations, in the case of a location change, the app requires the user to request the chang three days in advance before the actual delivery time، subscription management period listed in each provider profile, to explain further, if the user requests a change, the request should be submitted in advance before the actual delivery window and before 11:59 pm to be exact (2 or 3 days in advance).

In the case of adding a secondary location, Technique Meals is not committed to delivering in the chosen time window but we will try our best to accommodate your request.

Time window change

In the case of a time window change, the app requires the user to request the change three days in advance before the actual delivery time ,subscription management period listed in each provider profile, to explain further, if the user requests a change, the request should be submitted in advance before the actual delivery window and before 11:59 pm to be exact (2 or 3 days in advance).

Technique Meals reserves the right to modify the requested time window in the event that it reaches full capacity, which could have an impact on service quality or the planned route.

Delivery

Delivery is currently assigned as per your chosen delivery window during checkout, note that delivery will be on the same day as the date of receiving the meal on both delivery window.

Our delivery representative will arrive at the location and stay for 10 minutes only.

Technique Meals Delivery Policy

Policy Overview:

This Meal Delivery Policy is designed to provide guidelines and procedures for the successful and efficient delivery of meals to our valued customers. We aim to ensure that the delivery process is safe, reliable, and meets our customers’ expectations.

Accurate Address Information:

Customers are responsible for providing accurate and complete delivery address information when placing their orders. This includes house or building number, street name, city, postal code, picture of the building, and any specific delivery instructions.

The delivery address provided by the customer will be used as the primary reference point for all deliveries. Drivers are instructed to follow the information provided and rely on GPS or navigation tools as necessary.

In cases of incomplete or unclear address information, drivers should make reasonable attempts to contact the customer for clarification. If contact is unsuccessful, drivers may use their best judgment to locate the address safely.

When delivering goods to a workplace, our drivers will leave the order at the workplace’s reception area. Technique Meals will not assume any liability for any loss or damage to goods once they have been delivered.

It is the customer’s responsibility to promptly retrieve their meal from the doorstep to ensure food safety and quality. Technique Meals

will not assume any liability for any loss or damage to goods once they have been delivered and left at the doorstep.

Waiting Time Upon Arrival:

Drivers are expected to arrive at the designated delivery location within a reasonable time frame as per the estimated delivery time provided to the customer.

Upon arrival at the delivery location, drivers are required to wait for a maximum of 10 minutes for the customer to receive the meal. During this time, drivers must attempt to call the customer at least three times before leaving the area. If a customer has provided two phone numbers, the driver must call each number twice. In instances where our drivers encounter difficulty delivering goods or leaving goods at the reception area, customers are expected to meet the driver within 10 minutes to receive their goods. If the customer is unresponsive or out of reach after a 10-minute waiting period, the driver will leave, and your order will be deemed as delivered. Customers are not allowed to make any agreements with the drivers on matters that go against the Delivery Policy.

Failure of Delivery During Bad Weather Conditions, Heavy Traffic Flow, or Unforeseen Incidents

In the event of adverse weather conditions, heavy traffic flow, or unforeseen incidences that may compromise driver safety or the quality of the meal, Technique Meals will not guarantee the delivery of the order. In such a case, your order will be deemed as delivered.

Drivers should exercise their best judgment to assess the safety of the delivery route and the quality of service during bad weather conditions. If they believe that the delivery cannot be made safely or without compromising food quality, they should contact the dispatch or support team.

In the case of a delayed or postponed delivery due to bad weather, Technique Meals support team should promptly notify the customer about the situation.

Customer Notification:

In cases where a delivery cannot be completed due to inaccurate address information, extended waiting time, or bad weather conditions, the customer will be promptly notified of the situation.

– Delivery to the customer is made within the delivery window period chosen by the customer.

Record-Keeping:

• All records related to customer communication, delivery delays, and address-related issues should be maintained for future reference and dispute resolution.

Customer Feedback and Support:

• Our customer support team is available to address customer inquiries, concerns, or disputes related to meal delivery. Customers are encouraged to contact us if they encounter any issues with their orders.
• This Meal Delivery Policy is subject to periodic review and updates as needed to ensure its effectiveness. All drivers and customer service staff should be familiar with and adhere to these guidelines for consistent and satisfactory meal delivery services.

Amendments:

• Technique Meals reserves the right to partly or fully modify this Policy. Technique Meals will inform you of any substantial changes as soon as they are introduced.

Disclaimer:

• Technique Meals does not and will not request you to provide any personal or payment information through email. Technique Meals accepts no responsibility for any costs, charges, or payments made as a result of fraudulent activity.

. Last update 25/02/2025